With the advances in modern technology, after the investment in a great security camera system, a large number of businesses find call recording set-ups very useful. When I managed a locksmith Phoenix based company, we did everything we could to keep costs low. Calls are recorded not only for monitor quality but also to increase business liability in the unlikely event something goes wrong. In fact, most contact centers consider this an essential tool. The benefits are not only on the customers’ side because even employees can greatly benefit from it by means of constantly improving their performance as they listen to their own calls. For example, the previous call handling was not as satisfactory as it should be. If the call was not recorded, the agent will still be clueless about this flaw.
Some people may misconstrue this service as a fault finder but if you are going to dig deeper into its key features, it comes with a bevy of benefits. It is not only the flaws that call recordings are looking into but the merits as well. In fact, more and more agents are rewarded for their exemplary performance in terms of handling customers. Thanks to these call recordings.
When there is a call recording to base the performance of an agent from, constant training and performance improvement take place. Managers will also constantly monitor their agents. Although agents are provided scripts, they still need to go the extra mile to serve the customers better.
With the help of call recordings, customers are assured that they are given priorities. A call recording also breaks the cliché of call centers because it provides an assurance to customers that call centers are willing to move forward and make room for constant improvement. When customers know that their calls are recorded, they are going to be confident enough to put their trust in contact centers in terms of assisting them with their needs. If you are going to view call recording on a different perspective, it is something that gives customers and employees quality assurance.
When I wanted to take my locksmith Virginia Beach based company to the next level I knew I had to have a strong online presence. Having a website is a must for anyone looking to take their business to the next level. Even if you are not tech savvy, with a little bit of knowledge and know-how you too can build a great website that will help your business grow to levels that you have not seen before. If you currently don’t have a website, understand that there are two ways to do it. You can either build one yourself, or if you got a little cash, pay a professional to do it for you. Which route you choose will depend of course on your goals as well as the budget that you can dedicate to the project.
If you are in it for the long haul, I would probably recommend hiring a professional web designer to do it for you. Mark Hudson a website design Manchester based freelancer notes that “Your website is your first impression to the world. So that being said, make sure that you make a good one”. A professional looking website means that your company “means business”, and depending on what field you are in, that could mean the difference between landing that big client or going belly up. But how much does a great website cost?
If you don’t need anything too fancy, there are a lot of web designers that will do the work for about $500. If you need something more robust, you can get a great website these days for about $1500-2000. Though this may seem steep, consider it an investment in your business. A great website will more than pay for itself in the long haul, so if you can afford it I would definitely recommend hiring a professional web designer or web design company to do so.
However if you are strapped for cash, building a website is not out of the question. Even if you have no idea what the heck you are doing, there are many site builder programs and templates that you can use that are fairly inexpensive. Many domain registars like Godaddy have website building programs that you can use for $5 or so a month, and though your website may not inspire gasps and awe, it will be able to provide your customers the information that it needs about your business while you get it growing.
So whether you build it yourself or hire someone to do it, having a website is key to the growth and prosperity of any business in this modern age. So if you can afford it, definitely hire a professional. However understand that even if you are strapped for cash, there are many ways that you can get your website up and running for cheap in the meantime. Then eventually when your business grows, you can give your business website a make-over and go from there.